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Customers' reactions to waiting: Effects of the presence of 'fellow sufferers' in the waiting room
AThH Pruyn (Speaker)
Smidts, A.
(Speaker)
Department of Marketing Management
Activity
:
Talk or presentation
›
Oral presentation
›
Academic
Period
1 Oct 1998
Event title
ACR Conference
Event type
Other
Location
Montreal (Canada)
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Research programs
RSM MKT
X