Niels Agatz is an Associate Professor of Last-mile Supply Chain Operations at the Rotterdam School of Management, Erasmus University, where he also serves as the Academic Director of the MSc program in Supply Chain Management. He has held visiting appointments at the School of Industrial Engineering of the Georgia Institute of Technology and the Transport and Logistics Engineering department of the Pontifical Catholic University of Chile. Dr. Agatz’ research focuses on developing quantitative models and optimization methods to support sustainable last-mile logistics systems. He is particularly interested in technology-driven innovations in urban delivery, shared mobility, and omni-channel retail operations. His research has been published in leading academic journals including Transportation Science, Transportation Research Part B and the European Journal of Operational Research and has also been featured in national and international media including the Wall Street Journal and New Scientist. Agatz has delivered over 50 (invited) presentations on his research for both academics as practitioners. He currently serves as an Associate Editor of *Networks* and *Transportation Science* and has edited special issues on online retail operations (Naval Research Logistics), drone delivery systems (Networks) and sustainable transportation (Transportation Research Part C). Niels Agatz is the winner of several grants and awards, including an NWO Rubicon grant. He currently leads a work package on last-mile delivery operations in the City Logistics Lab project. Dr. Agatz likes to work in close collaboration with company stakeholders. He holds an MSc in Industrial Engineering from the Eindhoven University of Technology and a PhD in Logistics and Operations Management from the Rotterdam School of Management, Erasmus University.