Personal profile
Research interests
Click here for my CV.
I am a professor of marketing and a behavioral scientist at the Rotterdam School of Management, Erasmus University. I am also the head of the Department of Marketing Management at RSM and the director of the Psychology of AI Lab at the Erasmus Centre for Data Analytics.
Finishing high-school in Italy, I didn’t know what to do so I decided to buy myself some time by studying statistics—understanding data seemed a useful thing in life. Few years later, I enrolled in the PhD program at London Business School and discovered a passion for studying consumption and decision-making.
My main research interests are in the area of autonomous technology adoption, both in consumer markets and production. Most of my current projects explore the value of human labor in the age of AI. In addition, I have published papers in the areas of advertising language, consumer identity, and numerical cognition. My research has appeared in Journal of Consumer Research, Journal of Marketing Research, Journal of Marketing, Management Science, Nature Human Behaviour, Journal of Consumer Psychology, Journal of the Association for Consumer Research, Organizational Behavior and Human Decision Processes, International Journal of Research in Marketing, and other journals. I have also published in managerial outlets like Harvard Business Review and MIT Sloan Management Review, and my research is often featured in the media. I am currently an Associate Editor at the Journal of Consumer Research and at the Journal of Marketing.
I teach in the areas of marketing strategy, innovation and technology adoption, brand management, and decision making. Sometimes, I also help companies with training and consulting. In addition to RSM, I have taught at Lancaster University, London Business School, Bocconi University, and the American University in Cairo.
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Collaborations and top research areas from the last five years
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Enhancing B2B sustainability through customer training in product-service systems: A design science approach
Da Silva, A. A., Ferecatu, A., Vanhamme, J., Puntoni, S. & Souza e Silva, R. A., Feb 2025, In: Industrial Marketing Management. 125, p. 355-372 18 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile2 Citations (Scopus)44 Downloads (Pure) -
Perceptions of Justice By Algorithms
Yalcin, G., Themeli, E., Stamhuis, E., Philipsen, S. & Puntoni, S., Jun 2023, In: Artificial Intelligence and Law. 31, 2, p. 269-292 24 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile45 Citations (Scopus)203 Downloads (Pure) -
Preference for Material Products in Identity-Based Consumption
Leung, E., Cito, M., Paolacci, G. & Puntoni, S., Oct 2022, In: Journal of Consumer Psychology. 32, 4, p. 672-679 8 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile21 Citations (Scopus)435 Downloads (Pure) -
Thumbs Up or Down: Consumer Reactions to Decisions by Algorithms Versus Humans
Yalcin, G., Lim, S., Puntoni, S. & van Osselaer, S. M. J., 4 Aug 2022, In: Journal of Marketing Research. 59, 4, p. 696-717 22 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile136 Citations (Scopus)1852 Downloads (Pure) -
Psychological Causes of Medical Signs Decrease Perceived Severity, Support for Care, and Donations
Goksel, S., Faro, D. & Puntoni, S., Apr 2022, In: Journal of the Association for Consumer Research. 7, 2, p. 164-174 11 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile4 Citations (Scopus)147 Downloads (Pure)
Datasets
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Thumbs Up or Down: Consumer Reactions to Decisions by Algorithms Versus Humans
Yalcin, G. (Creator), Lim, S. (Creator), Puntoni, S. (Creator) & van Osselaer, S. M. J. (Creator), 2022
DOI: 10.25384/sage.c.5889524.v1, https://sage.figshare.com/collections/Thumbs_Up_or_Down_Consumer_Reactions_to_Decisions_by_Algorithms_Versus_Humans/5889524/1
Dataset
Prizes
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The impact of Artificial Intelligence on dispute resolution
Puntoni, S. (Recipient), van Oenen, G. (Recipient), Philipsen, S. (Recipient) & Themeli, E. (Recipient), 1 Jan 2018
Prize › Popular
Press/Media
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Do acquisitions harm the acquired brand? Identifying conditions that reduce the negative effect
18/05/23
1 item of Media coverage
Press/Media: Public engagement activities › Academic
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Are you making the most of your customer behaviour analytics?
19/04/23
1 item of Media coverage
Press/Media: Public engagement activities › Academic
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Do acquisitions harm the acquired brand? Identifying conditions that reduce the negative effect
23/11/22
2 items of Media coverage
Press/Media: Public engagement activities › Academic
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How computer scientists and marketers can create a better CX with AI
28/10/20
1 item of Media coverage
Press/Media: Public engagement activities › Academic
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GIBS Lecturer wins Outstanding Contribution to the Case Method at the European Case Centre’s 30th Awards
24/02/20
1 item of Media coverage
Press/Media: Public engagement activities › Academic