A content analysis on the perceptions of LGBTQ+ (centred) health care on Twitter

Cornelia van Diepen, Diego Rosales

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LGBTQ+ individuals have experienced many barriers to receiving quality health care, but the worldwide implementation of person-centred care should make a positive change. However, as forthright disclosures are difficult to find using traditional methods, novel approaches should be utilized to uncover opinions and experiences on LGBTQ+ health care. Twitter could be a place where people post on this topic.
This study aimed to explore tweets mentioning LGBTQ+ (centred) health care.
The methods consisted of an explorative qualitative content analysis of tweets. The tweets were collected between 26 February and 30 March 2021, resulting in 2524 tweets of which 659 were relevant for content analysis.
The results showed an excess of political tweets involving LGBTQ+ health care. Many tweets included general statements on the need for LGBTQ+ health care. The few tweets on personal experiences in LGBTQ+ health care showed the overwhelming need for quality care that has been made difficult by political developments.
Most tweets were made to inform others of the necessity of quality health care for LGBTQ+ individuals, but the utilization of person-centred care is hardly noticeable.
Public Contribution
This study was conducted with the involvement of a public partner (second author) who contributed to the design, data analyses and writing of the paper. Moreover, this study involves the analysis of data provided by the public and published on social media.
Original languageEnglish
Pages (from-to)3238-3245
Number of pages8
JournalHealth Expectations
Issue number6
Publication statusE-pub ahead of print - 17 Oct 2022

Bibliographical note

Funding Information:
The authors would like to thank the Gothenburg Centre for Person‐Centred Care (GPCC) for having the authors be affiliated with their program and for their support in including public partners' participation in this study. This study was not supported by external funding.

Publisher Copyright:
© 2022 The Authors. Health Expectations published by John Wiley & Sons Ltd.


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