A Renewed Perspective on Lean Six Sigma in Healthcare: People and Performance: People and Performance

Relinde Gorissen*, Jaap Paauwe, Mathilde Strating, Robbert Huijsman

*Corresponding author for this work

Research output: Chapter/Conference proceedingChapterAcademic

Abstract

The Lean Six Sigma (LSS) approach has taken a central role in healthcare quality management, and many studies report positive effects of the method on performance of healthcare organizations. However, LSS in healthcare is also unbalanced because the human side of the method is undervalued. A more balanced application of LSS in healthcare includes an interrelated approach of both “soft” and “hard” LSS practices, broad perspective on employee well-being, “soft” HR approach related to LSS, and “soft” climate for LSS. This leads to a renewed perspective on LSS in healthcare that considers both people and performance and where the interplay between “hard” and “soft” factors is addressed.
Original languageEnglish
Title of host publicationSix Sigma and Quality Management
EditorsPaulo Pereira, Sandra Xavier
Pages1-17
Number of pages17
DOIs
Publication statusPublished - 5 Oct 2022

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