A study on the applicability of SERVQUAL dimensions for web sites

JD van Iwaarden, A Wiele

Research output: Contribution to journalArticleAcademic

Original languageUndefined/Unknown
Pages (from-to)43-53
Number of pages11
JournalInternational Journal of Production Engineering and Computers
Volume5
Issue number6
Publication statusPublished - 2003

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