A study on the applicability of SERVQUAL dimensions for web sites

JD van Iwaarden, A Wiele

Research output: Book/Report/Inaugural speech/Farewell speechReportAcademic

Original languageUndefined/Unknown
Place of Publication3000 DR Rotterdam
Number of pages31
EditionERIM Report Series 2002 61-ORG
Publication statusPublished - 2002

Publication series

SeriesERIM Report Series 2002
Volume61-ORG

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