Achieving service quality through the application of importance-performance analysis

Robert Govers, FM Go

Research output: Chapter/Conference proceedingChapterAcademic

Original languageUndefined/Unknown
Title of host publicationService Quality Management
EditorsP. Kunst, J. Lemmink, A. Stauss
Place of PublicationWiesbaden, Germany
Pages161-185
Number of pages25
Publication statusPublished - 1999

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