| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | Service Quality Management |
| Editors | P. Kunst, J. Lemmink, A. Stauss |
| Place of Publication | Wiesbaden, Germany |
| Pages | 161-185 |
| Number of pages | 25 |
| Publication status | Published - 1999 |
Achieving service quality through the application of importance-performance analysis
Robert Govers, FM Go
Research output: Chapter/Conference proceeding › Chapter › Academic