Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare

Iris Wallenburg; Wolfgang Kaltenbrunner; Björn Hammarfelt; Sarah de Rijcke; Roland Bal

doi:10.1007/978-3-030-04091-8_7

Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare

Iris Wallenburg, Wolfgang Kaltenbrunner, Björn Hammarfelt, Sarah de Rijcke, Roland Bal^*

^*Corresponding author for this work

Health Care Governance (HCG)

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

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Abstract

In this paper we use the notions of play and (finite and infinite) games to analyze performance management practices in professional work. Whilst evaluative metrics are often described as ‘monsters’ impacting on professional work, we illustrate how metrics can also become part of practices of caring for such work. Analyzing the use of evaluative metrics in law faculties and in hospitals, we show how finite games – games played to win – and infinite games – games played for the purpose of continuing to play – are intertwined and how this intertwinement affects academic and healthcare work.

Original language	English
Title of host publication	Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology - IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings
Editors	Ulrike Schultze, Kai Riemer, Carsten Østerlund, Margunn Aanestad, Magnus Mähring
Publisher	Springer New York
Pages	80-95
Number of pages	16
ISBN (Print)	9783030040901
DOIs	https://doi.org/10.1007/978-3-030-04091-8_7
Publication status	Published - 2018
Event	IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings - San Francisco, United States Duration: 11 Dec 2018 → 12 Dec 2018

Publication series

Series	IFIP Advances in Information and Communication Technology
Volume	543
ISSN	1868-4238

Conference

Conference	IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings
Country/Territory	United States
City	San Francisco
Period	11/12/18 → 12/12/18

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2018.

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10.1007/978-3-030-04091-8_7Licence: CC BY

Advancing to the Next Level, Caring for EvaluativeFinal published version, 414 KBLicence: CC BY

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Wallenburg, I., Kaltenbrunner, W., Hammarfelt, B., de Rijcke, S., & Bal, R. (2018). Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare. In U. Schultze, K. Riemer, C. Østerlund, M. Aanestad, & M. Mähring (Eds.), Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology - IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings (pp. 80-95). Springer New York. https://doi.org/10.1007/978-3-030-04091-8_7

Wallenburg, Iris ; Kaltenbrunner, Wolfgang ; Hammarfelt, Björn et al. / Advancing to the next level : Caring for evaluative metrics monsters in academia and healthcare. Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology - IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings. editor / Ulrike Schultze ; Kai Riemer ; Carsten Østerlund ; Margunn Aanestad ; Magnus Mähring. Springer New York, 2018. pp. 80-95 (IFIP Advances in Information and Communication Technology, Vol. 543).

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abstract = "In this paper we use the notions of play and (finite and infinite) games to analyze performance management practices in professional work. Whilst evaluative metrics are often described as {\textquoteleft}monsters{\textquoteright} impacting on professional work, we illustrate how metrics can also become part of practices of caring for such work. Analyzing the use of evaluative metrics in law faculties and in hospitals, we show how finite games – games played to win – and infinite games – games played for the purpose of continuing to play – are intertwined and how this intertwinement affects academic and healthcare work.",

author = "Iris Wallenburg and Wolfgang Kaltenbrunner and Bj{\"o}rn Hammarfelt and {de Rijcke}, Sarah and Roland Bal",

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Wallenburg, I, Kaltenbrunner, W, Hammarfelt, B, de Rijcke, S & Bal, R 2018, Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare. in U Schultze, K Riemer, C Østerlund, M Aanestad & M Mähring (eds), Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology - IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings. Springer New York, IFIP Advances in Information and Communication Technology, vol. 543, pp. 80-95, IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings, San Francisco, United States, 11/12/18. https://doi.org/10.1007/978-3-030-04091-8_7

Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare. / Wallenburg, Iris; Kaltenbrunner, Wolfgang; Hammarfelt, Björn et al.
Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology - IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings. ed. / Ulrike Schultze; Kai Riemer; Carsten Østerlund; Margunn Aanestad; Magnus Mähring. Springer New York, 2018. p. 80-95 (IFIP Advances in Information and Communication Technology, Vol. 543).

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

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Wallenburg I, Kaltenbrunner W, Hammarfelt B, de Rijcke S, Bal R. Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare. In Schultze U, Riemer K, Østerlund C, Aanestad M, Mähring M, editors, Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology - IFIP WG 8.2 Working Conference on the Interaction of Information Systems and the Organization, IS and O 2018, Proceedings. Springer New York. 2018. p. 80-95. (IFIP Advances in Information and Communication Technology, Vol. 543). doi: 10.1007/978-3-030-04091-8_7

Advancing to the next level: Caring for evaluative metrics monsters in academia and healthcare

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