Abstract
The aim of the research reported in this paper is to assess national differences between
the Netherlands, Germany and Australia on the relative value of the 2000 version of the
ISO 9000 series of quality management system standards in comparison to the 1994
version. A total number of 5606 organisations (the Netherlands, 3606; Germany,
1000; Australia, 1000), which have all been certified to the ISO 9000 standard,
responded to a questionnaire survey. Amongst the major findings are overall positive
perceptions of the value of the ISO 9000 (2000) quality system standard and a
consistently higher appreciation of the 2000 version compared to the 1994 version.
Regarding the differences between the three countries, the major issues are:
Original language | English |
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Pages (from-to) | 393-408 |
Number of pages | 16 |
Journal | Total Quality Management and Business Excellence |
Volume | 20 |
Issue number | 4 |
DOIs | |
Publication status | Published - 2009 |
Research programs
- EUR ESE 33
- RSM LIS
- RSM ORG