An international comparison of the perceptions about the revised ISO 9000 quality system standards

A Wiele, JD van Iwaarden, AR Brown, U Steimle, KJ Zink

Research output: Contribution to journalArticleAcademicpeer-review

13 Citations (Scopus)

Abstract

The aim of the research reported in this paper is to assess national differences between the Netherlands, Germany and Australia on the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. A total number of 5606 organisations (the Netherlands, 3606; Germany, 1000; Australia, 1000), which have all been certified to the ISO 9000 standard, responded to a questionnaire survey. Amongst the major findings are overall positive perceptions of the value of the ISO 9000 (2000) quality system standard and a consistently higher appreciation of the 2000 version compared to the 1994 version. Regarding the differences between the three countries, the major issues are:
Original languageEnglish
Pages (from-to)393-408
Number of pages16
JournalTotal Quality Management and Business Excellence
Volume20
Issue number4
DOIs
Publication statusPublished - 2009

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