TY - JOUR
T1 - An international comparison of the perceptions about the revised ISO 9000 quality system standards
AU - Wiele, A
AU - van Iwaarden, JD
AU - Brown, AR
AU - Steimle, U
AU - Zink, KJ
PY - 2009
Y1 - 2009
N2 - The aim of the research reported in this paper is to assess national differences between
the Netherlands, Germany and Australia on the relative value of the 2000 version of the
ISO 9000 series of quality management system standards in comparison to the 1994
version. A total number of 5606 organisations (the Netherlands, 3606; Germany,
1000; Australia, 1000), which have all been certified to the ISO 9000 standard,
responded to a questionnaire survey. Amongst the major findings are overall positive
perceptions of the value of the ISO 9000 (2000) quality system standard and a
consistently higher appreciation of the 2000 version compared to the 1994 version.
Regarding the differences between the three countries, the major issues are:
AB - The aim of the research reported in this paper is to assess national differences between
the Netherlands, Germany and Australia on the relative value of the 2000 version of the
ISO 9000 series of quality management system standards in comparison to the 1994
version. A total number of 5606 organisations (the Netherlands, 3606; Germany,
1000; Australia, 1000), which have all been certified to the ISO 9000 standard,
responded to a questionnaire survey. Amongst the major findings are overall positive
perceptions of the value of the ISO 9000 (2000) quality system standard and a
consistently higher appreciation of the 2000 version compared to the 1994 version.
Regarding the differences between the three countries, the major issues are:
U2 - 10.1080/14783360902781840
DO - 10.1080/14783360902781840
M3 - Article
SN - 1478-3363
VL - 20
SP - 393
EP - 408
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 4
ER -