An international comparison of the perceptions about the revised ISO 9000 quality system standards

A Wiele; JD van Iwaarden; AR Brown; U Steimle; KJ Zink

doi:10.1080/14783360902781840

An international comparison of the perceptions about the revised ISO 9000 quality system standards

A Wiele, JD van Iwaarden, AR Brown, U Steimle, KJ Zink

Department of Management of Technology and Innovation

Research output: Contribution to journal › Article › Academic › peer-review

14 Citations (Scopus)

Abstract

The aim of the research reported in this paper is to assess national differences between the Netherlands, Germany and Australia on the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. A total number of 5606 organisations (the Netherlands, 3606; Germany, 1000; Australia, 1000), which have all been certified to the ISO 9000 standard, responded to a questionnaire survey. Amongst the major findings are overall positive perceptions of the value of the ISO 9000 (2000) quality system standard and a consistently higher appreciation of the 2000 version compared to the 1994 version. Regarding the differences between the three countries, the major issues are:

Original language	English
Pages (from-to)	393-408
Number of pages	16
Journal	Total Quality Management and Business Excellence
Volume	20
Issue number	4
DOIs	https://doi.org/10.1080/14783360902781840
Publication status	Published - 2009

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EUR ESE 33
RSM LIS
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10.1080/14783360902781840

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abstract = "The aim of the research reported in this paper is to assess national differences between the Netherlands, Germany and Australia on the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. A total number of 5606 organisations (the Netherlands, 3606; Germany, 1000; Australia, 1000), which have all been certified to the ISO 9000 standard, responded to a questionnaire survey. Amongst the major findings are overall positive perceptions of the value of the ISO 9000 (2000) quality system standard and a consistently higher appreciation of the 2000 version compared to the 1994 version. Regarding the differences between the three countries, the major issues are:",

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An international comparison of the perceptions about the revised ISO 9000 quality system standards

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