Applying SERVQUAL to web sites: an exploratory study

JD van Iwaarden, A Wiele, L Ball, R Millen

Research output: Contribution to journal › Article › Academic › peer-review

162 Citations (Scopus)

Original language	Undefined/Unknown
Pages (from-to)	919-935
Number of pages	17
Journal	The International Journal of Quality and Reliability Management
Volume	20
Issue number	8
DOIs	https://doi.org/10.1108/02656710310493634
Publication status	Published - 2003

Research programs

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AU - van Iwaarden, JD

AU - Wiele, A

AU - Ball, L

AU - Millen, R

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DO - 10.1108/02656710310493634

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JO - The International Journal of Quality and Reliability Management

JF - The International Journal of Quality and Reliability Management

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