Applying SERVQUAL to web sites: an exploratory study

JD van Iwaarden, A Wiele, L Ball, R Millen

Research output: Contribution to journalArticleAcademicpeer-review

151 Citations (Scopus)
Original languageUndefined/Unknown
Pages (from-to)919-935
Number of pages17
JournalThe International Journal of Quality and Reliability Management
Volume20
Issue number8
DOIs
Publication statusPublished - 2003

Cite this