Applying SERVQUAL to web sites: an exploratory study

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169 Citations (Scopus)

Original language	Undefined/Unknown
Pages (from-to)	919-935
Number of pages	17
Journal	The International Journal of Quality and Reliability Management
Volume	20
Issue number	8
DOIs	https://doi.org/10.1108/02656710310493634
Publication status	Published - 2003

Research programs

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title = "Applying SERVQUAL to web sites: an exploratory study",

author = "\{van Iwaarden\}, JD and A Wiele and L Ball and R Millen",

year = "2003",

doi = "10.1108/02656710310493634",

language = "Undefined/Unknown",

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journal = "The International Journal of Quality and Reliability Management",

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T1 - Applying SERVQUAL to web sites: an exploratory study

AU - van Iwaarden, JD

AU - Wiele, A

AU - Ball, L

AU - Millen, R

PY - 2003

Y1 - 2003

U2 - 10.1108/02656710310493634

DO - 10.1108/02656710310493634

M3 - Article

SN - 0265-671X

VL - 20

SP - 919

EP - 935

JO - The International Journal of Quality and Reliability Management

JF - The International Journal of Quality and Reliability Management

IS - 8

ER -