Abstract
Technology-mediated change management (TMCM) refers to an organization's use of digital technologies to facilitate change implementation. The use of digital technology is deeply penetrating change practice. However, alarmingly, few have theorized about or empirically investigated TMCM. A rich body of research informs change management, however, less is known about how technologies are changing the nature of managing the change itself. We stimulate new conversations on this topic by discussing how TMCM provides both valuable benefits and creates new risks in terms of the (a) adaptiveness, (b) personalization, and (c) openness of the change process. TMCM requires urgent attention as it has the potential to help shape the future of change research and practice. We call for scholarship that is reflexive about both the benefits and risks associated with TMCM and we offer directions for research in this relatively new area that may very well determine the future of our field.
| Original language | English |
|---|---|
| Pages (from-to) | 447-458 |
| Number of pages | 12 |
| Journal | The Journal of Applied Behavioral Science |
| Volume | 57 |
| Issue number | 4 |
| Early online date | 30 Sept 2021 |
| DOIs | |
| Publication status | Published - Dec 2021 |
| Externally published | Yes |
Bibliographical note
Funding Information:The authors received no financial support for the research, authorship and/or publication of this article.
Publisher Copyright:
© The Author(s) 2021.