Assessing the impact of human–robot collaborative order picking systems on warehouse workers

Alexandros Pasparakis*, Jelle de Vries, Rene de Koster

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)

Abstract

Robotisation is increasing in warehouse operations, but human employment continues to be relevant. Traditionally manual activities, such as order picking, are being re-designed into collaborative human–robot tasks. This trend exemplifies the transition towards a human-centric Industry 5.0, focusing on synergy instead of seeking human replacement. However, human workers are increasingly hard to recruit and retain. We contribute to the underrepresented literature on human factors within the domain of operations and production management research and investigate the deployment of robotic technologies alongside human workers in a sustainable way. With a unique real-effort experiment, we investigate how the manipulation of picker’s experienced levels of autonomy affects their job satisfaction and core self-evaluations, two key behavioural outcomes that determine employee turnover intentions. We establish that the introduction of human–robot collaboration positively affects job satisfaction for the contrasting collaboration dynamics of (i) gaining control (the human leading the robot) and (ii) ceding control (the human following the robot). This positive effect is larger when the human is following the robot. We additionally find that following the robot positively affects pickers’ self-esteem and that self-efficacy related to human–robot interaction benefits from the introduction of collaborative robotics, regardless of the setup dynamics.
Original languageEnglish
Pages (from-to)7776-7790
Number of pages15
JournalInternational Journal of Production Research
Volume61
Issue number22
Early online dateMar 2023
DOIs
Publication statusPublished - 2023

Bibliographical note

Funding Information:
This project was partially sponsored by TKI-Dinalog through grant 2017-1-095TKI, ‘Mens en Robot in het Magazijn’. Co-author Jelle de Vries is funded by Dutch Research Council (NWO) VENI Project 016.Veni.195.292. The authors are grateful to Probotics AGV Systems, STC Group, Dexion, SSI Schäfer, and DHL who sponsored in kind.

Publisher Copyright:
© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.

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