Awards At Work

Susanne Neckermann, Reto Cueni, Bruno Frey

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)

Abstract

Social incentives like employee awards are widespread in the corporate sector and may be important instruments for solving agency problems. To date, we have little understanding of their effect on behavior. Unique panel data from the call center of a Fortune 500 financial services provider allow us to estimate the impact of awards on performance. Winning an award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short-lived, mainly driven by underperforming agents, and is reflected mostly in dimensions of the job that are hard to observe. We discuss various theories that could explain the effect.
Original languageEnglish
Pages (from-to)205-217
Number of pages13
JournalLabour Economics
Volume31
Issue numberdecember
DOIs
Publication statusPublished - 1 Dec 2014

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