Beyond efficiency: Exploring the cost effects of prioritizing driver satisfaction in vehicle routing

Tom Bruinink; Lotte Berghman; Twan Dollevoet

doi:10.1016/j.orl.2025.107344

Beyond efficiency: Exploring the cost effects of prioritizing driver satisfaction in vehicle routing

Tom Bruinink
, Lotte Berghman^*
, Twan Dollevoet

^*Corresponding author for this work

Econometrics

ORTEC

Research output: Contribution to journal › Article › Academic › peer-review

Abstract

Due to a shortage of drivers and a stronger focus on employee well-being, there is an increasing need to take driver satisfaction explicitly into account when solving the Capacitated Vehicle Routing Problem with Time Windows (CVRPTW). We focus on workload balance and region consistency. In a first attempt to assess the consequences of adding driver satisfaction to the original objective of cost minimization, we evaluate both a two-step approach and an integrated approach using real-life instances from two different companies.

Original language	English
Article number	107344
Journal	Operations Research Letters
Volume	63
DOIs	https://doi.org/10.1016/j.orl.2025.107344
Publication status	Published - Nov 2025

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© 2025 Elsevier B.V.

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abstract = "Due to a shortage of drivers and a stronger focus on employee well-being, there is an increasing need to take driver satisfaction explicitly into account when solving the Capacitated Vehicle Routing Problem with Time Windows (CVRPTW). We focus on workload balance and region consistency. In a first attempt to assess the consequences of adding driver satisfaction to the original objective of cost minimization, we evaluate both a two-step approach and an integrated approach using real-life instances from two different companies.",

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Beyond efficiency: Exploring the cost effects of prioritizing driver satisfaction in vehicle routing

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