TY - JOUR
T1 - Challenges and opportunities in attended home delivery
AU - Agatz, Niels
AU - Campbell, Ann Melissa
AU - Fleischmann, Moritz
AU - Savelsbergh, Martin
PY - 2008
Y1 - 2008
N2 - In this chapter, we focus on home delivery, and, more specifically, on attended home delivery, where the consumer must be present for the delivery. To provide a high service level and to avoid delivery failures as much as possible, it is customary in attended home delivery services for the company to offer the customer a choice of narrow delivery time slots. The objective of this chapter is to highlight and illustrate issues arising in attended home delivery related to these time slots and to present and discuss promising approaches for addressing some of them. We will use Peapod, one of the more successful e-grocers, as an illustrative example.
AB - In this chapter, we focus on home delivery, and, more specifically, on attended home delivery, where the consumer must be present for the delivery. To provide a high service level and to avoid delivery failures as much as possible, it is customary in attended home delivery services for the company to offer the customer a choice of narrow delivery time slots. The objective of this chapter is to highlight and illustrate issues arising in attended home delivery related to these time slots and to present and discuss promising approaches for addressing some of them. We will use Peapod, one of the more successful e-grocers, as an illustrative example.
UR - http://www.scopus.com/inward/record.url?scp=84888600068&partnerID=8YFLogxK
U2 - 10.1007/978-0-387-77778-8_17
DO - 10.1007/978-0-387-77778-8_17
M3 - Article
AN - SCOPUS:84888600068
SN - 1387-666X
VL - 43
SP - 379
EP - 396
JO - Operations Research/ Computer Science Interfaces Series
JF - Operations Research/ Computer Science Interfaces Series
ER -