Changing perceptions and changing behavior in customer relationships

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@article{c0173087edc94d5fae3565f414178d29,

title = "Changing perceptions and changing behavior in customer relationships",

author = "PC Verhoef and Franses, \{Philip Hans\} and Bas Donkers",

year = "2002",

doi = "10.1023/A:1016093819299",

language = "Undefined/Unknown",

volume = "13",

pages = "121--134",

journal = "Marketing Letters",

issn = "0923-0645",

publisher = "Springer New York",

number = "2",

}