Chat mining: Predicting user and message attributes in computer-mediated communication

Tayfun Kucukyilmaz, B. Barla Cambazoglu, Cevdet Aykanat*, Fazli Can

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

55 Citations (Scopus)

Abstract

The focus of this paper is to investigate the possibility of predicting several user and message attributes in text-based, real-time, online messaging services. For this purpose, a large collection of chat messages is examined. The applicability of various supervised classification techniques for extracting information from the chat messages is evaluated. Two competing models are used for defining the chat mining problem. A term-based approach is used to investigate the user and message attributes in the context of vocabulary use while a style-based approach is used to examine the chat messages according to the variations in the authors' writing styles. Among 100 authors, the identity of an author is correctly predicted with 99.7% accuracy. Moreover, the reverse problem is exploited, and the effect of author attributes on computer-mediated communications is discussed.

Original languageEnglish
Pages (from-to)1448-1466
Number of pages19
JournalInformation Processing and Management
Volume44
Issue number4
DOIs
Publication statusPublished - Jul 2008

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