Communication Channel Consideration for In-Home Services: The Moderating Role of Customer Participation

M van Birgelen, Benedict Dellaert, K de Ruyter

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)
Original languageEnglish
Pages (from-to)216-252
Number of pages37
JournalInternational Journal of Service Industry Management
Issue number2
Publication statusPublished - 16 Apr 2012

Research programs

  • ESE - MKT

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