Communication Channel Consideration for In-Home Services: The Moderating Role of Customer Participation

M van Birgelen, Benedict Dellaert, K de Ruyter

Research output: Contribution to journal › Article › Academic › peer-review

5 Citations (Scopus)

Original language	English
Pages (from-to)	216-252
Number of pages	37
Journal	International Journal of Service Industry Management
Volume	23
Issue number	2
DOIs	https://doi.org/10.1108/09564231211226123
Publication status	Published - 16 Apr 2012

Research programs

@article{d9afab1584b641e28f1c0b871348b33d,

title = "Communication Channel Consideration for In-Home Services: The Moderating Role of Customer Participation",

author = "{van Birgelen}, M and Benedict Dellaert and {de Ruyter}, K",

year = "2012",

month = apr,

day = "16",

doi = "10.1108/09564231211226123",

language = "English",

volume = "23",

pages = "216--252",

journal = "International Journal of Service Industry Management",

issn = "0956-4233",

publisher = "MCB University Press",

number = "2",

}

TY - JOUR

T1 - Communication Channel Consideration for In-Home Services: The Moderating Role of Customer Participation

AU - van Birgelen, M

AU - Dellaert, Benedict

AU - de Ruyter, K

PY - 2012/4/16

Y1 - 2012/4/16

U2 - 10.1108/09564231211226123

DO - 10.1108/09564231211226123

M3 - Article

SN - 0956-4233

VL - 23

SP - 216

EP - 252

JO - International Journal of Service Industry Management

JF - International Journal of Service Industry Management

IS - 2

ER -