Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators

G Bouckaert, Steven Walle

Research output: Contribution to journalArticleAcademicpeer-review

242 Citations (Scopus)
Original languageEnglish
Pages (from-to)329-344
Number of pages16
JournalInternational Review of Administrative Sciences
Volume69
Issue number3
DOIs
Publication statusPublished - 2003
Externally publishedYes

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