Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators

G Bouckaert; Steven Walle

doi:10.1177/0020852303693003

Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators

G Bouckaert, Steven Walle

Research output: Contribution to journal › Article › Academic › peer-review

294 Citations (Scopus)

1 Downloads (Pure)

Original language	English
Pages (from-to)	329-344
Number of pages	16
Journal	International Review of Administrative Sciences
Volume	69
Issue number	3
DOIs	https://doi.org/10.1177/0020852303693003
Publication status	Published - 2003
Externally published	Yes

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10.1177/0020852303693003

Metis_173778.pdfFinal published version, 153 KB

http://hdl.handle.net/1765/41531

Cite this

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title = "Comparing measures of citizen trust and user satisfaction as indicators of {\textquoteleft}good governance{\textquoteright}: Difficulties in linking trust and satisfaction indicators",

author = "G Bouckaert and Steven Walle",

year = "2003",

doi = "10.1177/0020852303693003",

language = "English",

volume = "69",

pages = "329--344",

journal = "International Review of Administrative Sciences",

issn = "0020-8523",

publisher = "SAGE Publications Ltd",

number = "3",

}

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AU - Bouckaert, G

AU - Walle, Steven

PY - 2003

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DO - 10.1177/0020852303693003

M3 - Article

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VL - 69

SP - 329

EP - 344

JO - International Review of Administrative Sciences

JF - International Review of Administrative Sciences

IS - 3

ER -