Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators

G Bouckaert; Steven Walle

doi:10.1177/0020852303693003

Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators

G Bouckaert
, Steven Walle

External organisation

Research output: Contribution to journal › Article › Academic › peer-review

397 Citations (Scopus)

14 Downloads (Pure)

Original language	English
Pages (from-to)	329-344
Number of pages	16
Journal	International Review of Administrative Sciences
Volume	69
Issue number	3
DOIs	https://doi.org/10.1177/0020852303693003
Publication status	Published - 2003
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Research programs

ESSB PA
EUR ESSB 25

Access to Document

10.1177/0020852303693003

Metis_173778.pdfFinal published version, 153 KB

http://hdl.handle.net/1765/41531

Cite this

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title = "Comparing measures of citizen trust and user satisfaction as indicators of {\textquoteleft}good governance{\textquoteright}: Difficulties in linking trust and satisfaction indicators",

author = "G Bouckaert and Steven Walle",

year = "2003",

doi = "10.1177/0020852303693003",

language = "English",

volume = "69",

pages = "329--344",

journal = "International Review of Administrative Sciences",

issn = "0020-8523",

publisher = "SAGE Publications Ltd",

number = "3",

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AU - Bouckaert, G

AU - Walle, Steven

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DO - 10.1177/0020852303693003

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EP - 344

JO - International Review of Administrative Sciences

JF - International Review of Administrative Sciences

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