Compensating citizens for poor service delivery: Experimental research in public and private settings

JP Thomassen; MC Leliveld; Steven Walle; Kees Ahaus

doi:10.1111/padm.12339

Compensating citizens for poor service delivery: Experimental research in public and private settings

JP Thomassen, MC Leliveld, Steven Walle, Kees Ahaus

Public Administration

Research output: Contribution to journal › Article › Academic › peer-review

16 Citations (Scopus)

110 Downloads (Pure)

Original language	English
Pages (from-to)	895-911
Number of pages	17
Journal	Public Administration
Volume	95
Issue number	4
DOIs	https://doi.org/10.1111/padm.12339
Publication status	Published - 2017

Research programs

ESSB PA
EMC NIHES-05-63-01 Management

Access to Document

10.1111/padm.12339

Repub_129043.pdfFinal published version, 1.61 MBLicence: Article 25fa Dutch Copyright Act

Cite this

@article{6a250cd266b54fcc9389e12d5d78f38c,

title = "Compensating citizens for poor service delivery: Experimental research in public and private settings",

author = "JP Thomassen and MC Leliveld and Steven Walle and Kees Ahaus",

year = "2017",

doi = "10.1111/padm.12339",

language = "English",

volume = "95",

pages = "895--911",

journal = "Public Administration",

issn = "0033-3298",

publisher = "Wiley-Blackwell Publishing Ltd",

number = "4",

}

TY - JOUR

T1 - Compensating citizens for poor service delivery: Experimental research in public and private settings

AU - Thomassen, JP

AU - Leliveld, MC

AU - Walle, Steven

AU - Ahaus, Kees

PY - 2017

Y1 - 2017

UR - https://onlinelibrary.wiley.com/doi/epdf/10.1111/padm.12339

U2 - 10.1111/padm.12339

DO - 10.1111/padm.12339

M3 - Article

SN - 0033-3298

VL - 95

SP - 895

EP - 911

JO - Public Administration

JF - Public Administration

IS - 4

ER -

Compensating citizens for poor service delivery: Experimental research in public and private settings

Research programs

Access to Document

Other files and links

Cite this