Compensating citizens for poor service delivery: Experimental research in public and private settings

JP Thomassen; MC Leliveld; Steven Walle; Kees Ahaus

doi:10.1111/padm.12339

Compensating citizens for poor service delivery: Experimental research in public and private settings

JP Thomassen
, MC Leliveld
, Steven Walle
, Kees Ahaus

Public Administration

External organisation

Research output: Contribution to journal › Article › Academic › peer-review

22 Citations (Scopus)

173 Downloads (Pure)

Original language	English
Pages (from-to)	895-911
Number of pages	17
Journal	Public Administration
Volume	95
Issue number	4
DOIs	https://doi.org/10.1111/padm.12339
Publication status	Published - 2017

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ESSB PA
EMC NIHES-05-63-01 Management

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10.1111/padm.12339

Repub_129043.pdfFinal published version, 1.61 MBLicence: Article 25fa Dutch Copyright Act

Cite this

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title = "Compensating citizens for poor service delivery: Experimental research in public and private settings",

author = "JP Thomassen and MC Leliveld and Steven Walle and Kees Ahaus",

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AU - Thomassen, JP

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AU - Ahaus, Kees

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Compensating citizens for poor service delivery: Experimental research in public and private settings

Research programs

Access to Document

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Cite this