Coping with unmet expectations: Learning opportunities as a buffer against emotional exhaustion and turnover intentions

K Proost, J Van Ruysseveldt, Marius van Dijke

Research output: Contribution to journalArticleAcademicpeer-review

31 Citations (Scopus)

Abstract

This study investigated the buffering role of learning opportunities in the process leading from unmet expectations to turnover intentions, via emotional exhaustion. In a sample of 420 teachers in elementary education, the results of a mediated moderation analysis showed a significant positive relationship between unmet expectations and turnover intentions, via emotional exhaustion. Learning opportunities were found to buffer for the relationship between unmet expectation and emotional exhaustion in the sense that this relationship was weaker when learning opportunities were high. Also the mediated relationship between unmet expectations and turnover intentions via emotional exhaustion was weaker when learning opportunities were high. Theoretical and practical implications are discussed.
Original languageEnglish
Pages (from-to)7-27
Number of pages21
JournalEuropean Journal of Work and Organizational Psychology
Volume21
Issue number1
DOIs
Publication statusPublished - 2012

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