Cultural gap bridging in multinational teams

Julia Backmann*, Rouven Kanitz, Amy Tian, Patrick Hoffmann, Martin Hoegl

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

28 Citations (Scopus)

Abstract

Multinational teams are an organizational reality, but they present several challenges. The literature suggests that individuals with multicultural identities are more likely to show behaviors that aim at improving intercultural interactions in multinational teams, though scholars have yet to determine the precise nature of these behaviors. We address this research gap in a multimethod two-study design by identifying five team cultural gap bridging behaviors (CGB behaviors: facilitating, translating, integrating, mediating, and empathetic comforting). In Study 1, we draw on one qualitative and two quantitative datasets to identify within-team CGB behaviors and develop a measure of CGB behaviors. In Study 2, drawing from two-wave survey data, we investigate and find support for the direct relationships between cultural identity plurality and CGB behaviors and the indirect relationships via cultural intelligence.
Original languageEnglish
Pages (from-to)1283
Number of pages1310
JournalJournal of International Business Studies
Volume51
Publication statusPublished - 2020

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