Abstract
The deferment of gratification can be an admirable trait in those of a
religious disposition. It is probably not, however, what most of us want
to practise when going out for dinner on a Saturday evening with friends
and family. But how does waiting time affect customers, and can restaurant owners turn queuing to their advantage?
religious disposition. It is probably not, however, what most of us want
to practise when going out for dinner on a Saturday evening with friends
and family. But how does waiting time affect customers, and can restaurant owners turn queuing to their advantage?
| Original language | English |
|---|---|
| Article number | 3 |
| Pages (from-to) | 15 |
| Number of pages | 18 |
| Journal | RSM Discovery |
| Issue number | 37 |
| Publication status | Published - 1 Mar 2020 |