Customers' ractions to queues: Towards a theory of waiting and delay.

Research output: Chapter/Conference proceeding › Chapter › Academic

Original language	Undefined/Unknown
Title of host publication	Marketing for the New Europe: Dealing with Complexity: Proceedings of the 22nd EMAC Conference, ESADE: Barcelona, May 25-28, 1993
Editors	J. Chias, J. Sureda
Place of Publication	Barcelona
Pages	1383-1402
Number of pages	20
Publication status	Published - 1993

Cite this

@inbook{4a7006f731de49bc970a0773f7aa643f,

title = "Customers' ractions to queues: Towards a theory of waiting and delay.",

author = "Ale Smidts and AThH Pruyn",

year = "1993",

language = "Undefined/Unknown",

pages = "1383--1402",

editor = "J. Chias and J. Sureda",

booktitle = "Marketing for the New Europe: Dealing with Complexity: Proceedings of the 22nd EMAC Conference, ESADE: Barcelona, May 25-28, 1993",

}