Customers' ractions to queues: Towards a theory of waiting and delay.

Ale Smidts, AThH Pruyn

Research output: Chapter/Conference proceedingChapterAcademic

Original languageUndefined/Unknown
Title of host publicationMarketing for the New Europe: Dealing with Complexity: Proceedings of the 22nd EMAC Conference, ESADE: Barcelona, May 25-28, 1993
EditorsJ. Chias, J. Sureda
Place of PublicationBarcelona
Number of pages20
Publication statusPublished - 1993

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