Customers' reactions to waiting: effects of the presence of 'fellow sufferers' in the waiting room

AThH Pruyn, Ale Smidts

Research output: Chapter/Conference proceedingChapterAcademic

Original languageUndefined/Unknown
Title of host publicationAdvances in Consumer Research
EditorsE.J. Arnould, L. Scott
Place of PublicationUtah
Pages211-216
Number of pages6
Publication statusPublished - 1998

Bibliographical note

Association for Consumer Research

Research programs

  • RSM MKT

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