Customer's reactions to waiting: Effects of the presence of ' fellow sufferers' in the waiting room

AThH Pruyn, Ale Smidts

Research output: Chapter/Conference proceedingChapterAcademic

Original languageUndefined/Unknown
Title of host publicationAdvances in Consumer Research
EditorsE.J. Arnould, L.M. Scott
Place of PublicationProvo, Utah USA
Pages211-216
Number of pages6
Publication statusPublished - 1999

Publication series

SeriesAdvances in Consumer Research
VolumeVOL XXVI

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