Customers' reactions to waiting: effects of the presence of 'fellow sufferers' in the waiting room

AThH Pruyn, Ale Smidts

Research output: Book/Report/Inaugural speech/Farewell speechReportAcademic

Original languageUndefined/Unknown
Number of pages13
EditionManagement Report Series 44-1998
Publication statusPublished - 1998

Publication series

SeriesManagement Report Series
Volume44-1998

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