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Customers' reactions to waiting: effects of the presence of 'fellow sufferers' in the waiting room

Research output: Book/Report/Inaugural speech/Farewell speech › Report › Academic

Original languageUndefined/Unknown
Number of pages13
EditionManagement Report Series 44-1998
Publication statusPublished - 1998

Publication series

SeriesManagement Report Series
Volume44-1998

Research programs

  • RSM MKT
  • RSM ORG
  • RSM S&E

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