Customers' reactions to waiting: effects of the presence of 'fellow sufferers' in the waiting room

Research output: Chapter/Conference proceeding › Chapter › Academic

Original language	Undefined/Unknown
Title of host publication	Advances in Consumer Research
Editors	E.J. Arnould, L. Scott
Place of Publication	Utah
Pages	211-216
Number of pages	6
Publication status	Published - 1998

Association for Consumer Research

Research programs

@inbook{58e20160eb744400aad93c31c9e6af28,

title = "Customers' reactions to waiting: effects of the presence of 'fellow sufferers' in the waiting room",

author = "AThH Pruyn and Ale Smidts",

note = "Association for Consumer Research",

year = "1998",

language = "Undefined/Unknown",

pages = "211--216",

editor = "E.J. Arnould and L. Scott",

booktitle = "Advances in Consumer Research",

}