Decision making at the frontline: Exploring coping with moral conflicts during public service delivery

Evelien Vink, LG Tummers, Victor Bekkers, M Musheno

Research output: Chapter/Conference proceedingChapterAcademic

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Abstract

Moral conflicts, where a person is confronted with two or more clashing values, norms or responsibilities, are common in public service delivery. Choosing one is realized at the cost of the other(s). Frontline professionals, such as physicians and police officers, often experience clashes over the right thing to do as new policies, organisational rules, professional obligations and clients’ demands come together. Stress may be a consequence. This chapter aims to increase our understanding of moral conflicts and coping with stress in regard to public service delivery and explore how morality and coping strategies are interconnected in the policy context.
Original languageEnglish
Title of host publicationMaking Public Policy Decisions: Expertise, Skills and Experience
EditorsD. Alexander, J. Lewis
Place of PublicationLondon
PublisherRoutledge
Pages112-128
Number of pages17
ISBN (Print)9781138019607
Publication statusPublished - 2015

Research programs

  • ESSB PA
  • EUR ESSB 25

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