Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

U Konerding; T Bowen; Sylvia Elkhuizen; R Faubel; P Forte; E Karampli; T Malmström; E Pavi; P Torkki

doi:10.1371/journal.pone.0197924

Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

U Konerding, T Bowen, Sylvia Elkhuizen, R Faubel, P Forte, E Karampli, T Malmström, E Pavi, P Torkki

Health Services Management & Organisation (HSMO)

Research output: Contribution to journal › Article › Academic › peer-review

11 Citations (Scopus)

8 Downloads (Pure)

Original language	English
Journal	PLoS One (online)
DOIs	https://doi.org/10.1371/journal.pone.0197924
Publication status	Published - 2018

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Konerding, U., Bowen, T., Elkhuizen, S., Faubel, R., Forte, P., Karampli, E., Malmström, T., Pavi, E., & Torkki, P. (2018). Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries. PLoS One (online). https://doi.org/10.1371/journal.pone.0197924

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Konerding, U, Bowen, T, Elkhuizen, S, Faubel, R, Forte, P, Karampli, E, Malmström, T, Pavi, E & Torkki, P 2018, 'Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries', PLoS One (online). https://doi.org/10.1371/journal.pone.0197924

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AU - Konerding, U

AU - Bowen, T

AU - Elkhuizen, Sylvia

AU - Faubel, R

AU - Forte, P

AU - Karampli, E

AU - Malmström, T

AU - Pavi, E

AU - Torkki, P

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