Dispatcher-assisted cardiopulmonary resuscitation for paediatric out-of-hospital cardiac arrest: A structured evaluation of communication issues using the SACCIA ® safe communication typology

Jen Heng Pek, Dirk Frans de Korne*, Annegret Friederike Hannawa, Benjamin Siew Hong Leong, Yih Yng Ng, Shalini Arulanandam, Lai Peng Tham, Marcus Eng Hock Ong, Gene Yong Kwang Ong

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

7 Citations (Scopus)

Abstract

Aim: To evaluate communication issues during dispatcher-assisted cardiopulmonary resuscitation (DACPR)for paediatric out-of-hospital cardiac arrest in a structured manner to facilitate recommendations for training improvement. Methods: A retrospective observational study evaluated DACPR communication issues using the SACCIA ® Safe Communication typology (Sufficiency, Accuracy, Clarity, Contextualization, Interpersonal Adaptation). Telephone recordings of 31 cases were transcribed verbatim and analysed with respect to encoding, decoding and transactional communication issues. Results: Sixty SACCIA communication issues were observed in the 31 cases, averaging 1.9 issues per case. A majority of the issues were related to sufficiency (35%)and accuracy (35%)of communication between dispatcher and caller. Situation specific guideline application was observed in CPR practice, (co)counting and methods of compressions. Conclusion: This structured evaluation identified specific issues in paediatric DACPR communication. Our training recommendations focus on situation and language specific guideline application and moving beyond verbal communication by utilizing the smart phone's functions. Prospective efforts are necessary to follow-up its translation into better paediatric DACPR outcomes.

Original languageEnglish
Pages (from-to)144-151
Number of pages8
JournalResuscitation
Volume139
DOIs
Publication statusPublished - 1 Jun 2019

Bibliographical note

Publisher Copyright:
© 2019 Elsevier B.V.

Research programs

  • EMC NIHES-05-63-01 Management

Fingerprint

Dive into the research topics of 'Dispatcher-assisted cardiopulmonary resuscitation for paediatric out-of-hospital cardiac arrest: A structured evaluation of communication issues using the SACCIA ® safe communication typology'. Together they form a unique fingerprint.

Cite this