Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

C Pizzutti, D (Daniel) Fernandes

Research output: Contribution to journalArticleAcademicpeer-review

62 Citations (Scopus)
Original languageEnglish
Pages (from-to)127-160
Number of pages34
JournalInternational Journal of Electronic Commerce
Volume14
Issue number4
DOIs
Publication statusPublished - 2010

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