Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

C Pizzutti, D (Daniel) Fernandes

Research output: Contribution to journal › Article › Academic › peer-review

77 Citations (Scopus)

Original language	English
Pages (from-to)	127-160
Number of pages	34
Journal	International Journal of Electronic Commerce
Volume	14
Issue number	4
DOIs	https://doi.org/10.2753/JEC1086-4415140405
Publication status	Published - 2010

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title = "Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model",

author = "C Pizzutti and Fernandes, \{D (Daniel)\}",

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T1 - Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

AU - Pizzutti, C

AU - Fernandes, D (Daniel)

PY - 2010

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U2 - 10.2753/JEC1086-4415140405

DO - 10.2753/JEC1086-4415140405

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EP - 160

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JF - International Journal of Electronic Commerce

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