Effects of waiting on the satisfaction with the service: beyond objective time measures

AThH Pruyn, Ale Smidts

Research output: Contribution to journalArticleAcademicpeer-review

189 Citations (Scopus)
Original languageUndefined/Unknown
Pages (from-to)321-334
Number of pages14
JournalInternational Journal of Research in Marketing
Volume15
Issue number4
Publication statusPublished - 1998

Cite this