Effects of waiting on the satisfaction with the service: beyond objective time measures

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189 Citations (Scopus)

Original language	Undefined/Unknown
Pages (from-to)	321-334
Number of pages	14
Journal	International Journal of Research in Marketing
Volume	15
Issue number	4
Publication status	Published - 1998

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title = "Effects of waiting on the satisfaction with the service: beyond objective time measures",

author = "AThH Pruyn and Ale Smidts",

year = "1998",

language = "Undefined/Unknown",

volume = "15",

pages = "321--334",

journal = "International Journal of Research in Marketing",

issn = "0167-8116",

publisher = "Elsevier",

number = "4",

}

TY - JOUR

T1 - Effects of waiting on the satisfaction with the service: beyond objective time measures

AU - Pruyn, AThH

AU - Smidts, Ale

PY - 1998

Y1 - 1998

UR - http://dx.doi.org/10.1016/S0167-8116(98)00008-1

M3 - Article

VL - 15

SP - 321

EP - 334

JO - International Journal of Research in Marketing

JF - International Journal of Research in Marketing

SN - 0167-8116

IS - 4

ER -