@inbook{1e522c9d010a4335b7f054f4ad4a572a,
title = "Electronic service delivery and democratic relationships between government and its citizens",
author = "S Zouridis and Victor Bekkers",
year = "2000",
language = "Undefined/Unknown",
isbn = "0415189225",
pages = "126--136",
editor = "J. Hoff and J. Horrocks and P. Tops",
booktitle = "Democratic governance and new technology. Technologically mediated innovations in political practice in Western Europe",
publisher = "Routledge",
address = "United States",
}