Empirical evidence for the relationship between customer satisfaction and business performance

A Wiele, JPEF (Paul) Boselie, MG Hesselink

Research output: Contribution to journal › Article › Academic

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@article{510a1a31a82e41beada0e7b9963dd3d4,

title = "Empirical evidence for the relationship between customer satisfaction and business performance",

author = "A Wiele and Boselie, \{JPEF (Paul)\} and MG Hesselink",

year = "2002",

language = "Undefined/Unknown",

volume = "3",

pages = "184--193",

journal = "Managing Service Quality",

issn = "0960-4529",

number = "12",

}