Everything at your doorstep - is the last mile the longest? Address delivered at the occasion of accepting the appointment as Professor of last-mile supply chain analytics at the Rotterdam School of Management

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Abstract

De `last mile’ verwijst naar alle activiteiten die nodig zijn om goederen af te leveren of op te halen bij de klant of diensten te leveren aan huis. Vaak is de last mile het meest uitdagende en meest inefficiënte stuk van de toeleveringsketen. Kwantitatieve analyse kan helpen bij het verbeteren van het ontwerp, de planning en de uitvoering van de last mile. In deze inaugurele rede geef ik een beknopt overzicht van mijn onderzoek binnen dit vakgebied. Ik zal specifiek mijn werk bespreken op het gebied van online supermarkten en technologiegedreven innovaties, waaronder ridesharing, crowdshipping en drone-belevering. Tot slot bespreek ik drie belangrijke onderwerpen voor toekomstig onderzoek in last-mile toeleveringsketens: (1) duurzame logistiek, (2) kunstmatige intelligentie en (3) maatschappelijke toeleveringsketens.

The last mile refers to all activities to bring or collect goods and perform services at end consumers’ preferred locations. In many settings, the last mile is the most challenging and inefficient part of the supply chain. Analytics can help to improve the design, planning and execution in this context. In this address, I provide a condensed overview of my past, current, and future research on last-mile supply chains. I will specifically focus on my work on online grocery retail and my work on technology-driven innovations including ridesharing, crowdshipping and drone delivery. Finally, I propose three important areas for future impactful research in last-mile supply chains: (1) sustainable operations, (2) artificial intelligence and (3) societal supply chains.
Original languageEnglish
Place of PublicationRotterdam
Number of pages26
Publication statusPublished - 21 Apr 2023

Publication series

SeriesERIM Inaugural Address Series Research in Management

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