“@Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen-government relations

Vincent Homburg; Rebecca Moody

doi:10.1111/capa.12436

“@Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen-government relations

Vincent Homburg^*, Rebecca Moody

^*Corresponding author for this work

Public Administration

Research output: Contribution to journal › Article › Academic › peer-review

3 Citations (Scopus)

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Abstract

Social media platforms such as Twitter and Facebook offer new opportunities for co-production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen-government relations is explained by citizens’ perceived effectiveness and trust in social media organizational infrastructure, with trust in government, social media anxiety and ease of use not having an impact. Implications for research and practice are discussed.

Original language	English
Article number	5
Pages (from-to)	631-656
Number of pages	26
Journal	Canadian Public Administration
Volume	64
Issue number	4
Early online date	20 Nov 2021
DOIs	https://doi.org/10.1111/capa.12436
Publication status	Published - 20 Nov 2021

Bibliographical note

Funding Information:
The authors thank the reviewers and editor for their constructive comments on previous versions of this article. This work was supported by European Union’s Horizon 2020 research and innovation program under grant agreement No 857622 “ERA Chair in E‐Governance and Digital Public Services—ECePS.”

Publisher Copyright:
© 2021 The Authors. Canadian Public Administration published by Wiley Periodicals LLC on behalf of Institute of Public Administration of Canada.

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abstract = "Social media platforms such as Twitter and Facebook offer new opportunities for co-production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen-government relations is explained by citizens{\textquoteright} perceived effectiveness and trust in social media organizational infrastructure, with trust in government, social media anxiety and ease of use not having an impact. Implications for research and practice are discussed.",

author = "Vincent Homburg and Rebecca Moody",

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“@Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen-government relations

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