How Stories Can Contribute Toward Quality Improvement in Long-Term Care

Katya Y J Sion*, Marjolijn Heerings, Marije Blok, Aukelien Scheffelaar, Josanne Huijg, Gerben Westerhof, Anne Margriet Pot, Katrien Luijkx, Jan P H Hamers

*Corresponding author for this work

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It is important to evaluate how residents, their significant others, and professional caregivers experience life in a nursing home to improve quality of care based on their needs and wishes. Narratives are a promising method to assess this experienced quality of care as they enable a rich understanding, reflection, and learning. In the Netherlands, narratives are becoming a more substantial element within the quality improvement cycle of nursing homes. The added value of using narrative methods is that they provide space to share experiences, identify dilemmas in care provision, and provide rich information for quality improvements. The use of narratives in practice, however, can also be challenging as this requires effective guidance on how to learn from this data, incorporation of the narrative method in the organizational structure, and national recognition that narrative data can also be used for accountability. In this article, 5 Dutch research institutes reflect on the importance, value, and challenges of using narratives in nursing homes.

Original languageEnglish
Article numbergnad084
Number of pages22
JournalThe Gerontologist
Issue number4
Early online date1 Jul 2023
Publication statusPublished - 1 Apr 2024

Bibliographical note

Publisher Copyright:
© 2023 The Author(s). Published by Oxford University Press on behalf of The Gerontological Society of America.


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