| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | Management of Services: a Multidisciplinary Approach |
| Editors | E. Langeard, P. Eiglier |
| Place of Publication | Aix-en-Provence |
| Pages | 677-696 |
| Number of pages | 20 |
| Publication status | Published - 1994 |
How waiting affects customer Satisfaction with the Service: the Role of Subjective Variables
Ale Smidts, AThH Pruyn
Research output: Chapter/Conference proceeding › Chapter › Academic