If It’s Easy to Read, It’s Easy to Claim: The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

WH Boom; Pieter Desmet; MJ van Dam

doi:10.1007/s10603-016-9317-9

If It’s Easy to Read, It’s Easy to Claim: The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

WH Boom, Pieter Desmet, MJ van Dam

Research output: Contribution to journal › Article › Academic › peer-review

17 Citations (Scopus)

Original language	English
Pages (from-to)	187-197
Number of pages	11
Journal	Journal of Consumer Policy
Volume	2016
Issue number	39
DOIs	https://doi.org/10.1007/s10603-016-9317-9
Publication status	Published - 2016

Research programs

SAI 2008-06 BACT

Access to Document

10.1007/s10603-016-9317-9

http://hdl.handle.net/1765/79975

Cite this

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title = "If It{\textquoteright}s Easy to Read, It{\textquoteright}s Easy to Claim: The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour",

author = "WH Boom and Pieter Desmet and {van Dam}, MJ",

year = "2016",

doi = "10.1007/s10603-016-9317-9",

language = "English",

volume = "2016",

pages = "187--197",

journal = "Journal of Consumer Policy",

issn = "0168-7034",

publisher = "Springer New York",

number = "39",

}

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T1 - If It’s Easy to Read, It’s Easy to Claim: The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

AU - Boom, WH

AU - Desmet, Pieter

AU - van Dam, MJ

PY - 2016

Y1 - 2016

U2 - 10.1007/s10603-016-9317-9

DO - 10.1007/s10603-016-9317-9

M3 - Article

SN - 0168-7034

VL - 2016

SP - 187

EP - 197

JO - Journal of Consumer Policy

JF - Journal of Consumer Policy

IS - 39

ER -