If It’s Easy to Read, It’s Easy to Claim: The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

WH Boom, Pieter Desmet, MJ van Dam

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)
Original languageEnglish
Pages (from-to)187-197
Number of pages11
JournalJournal of Consumer Policy
Issue number39
Publication statusPublished - 2016

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