@article{53981bed0d1142508ac0ca28f2c007b6,
title = "If It{\textquoteright}s Easy to Read, It{\textquoteright}s Easy to Claim: The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour",
author = "WH Boom and Pieter Desmet and \{van Dam\}, MJ",
year = "2016",
doi = "10.1007/s10603-016-9317-9",
language = "English",
volume = "2016",
pages = "187--197",
journal = "Journal of Consumer Policy",
issn = "0168-7034",
publisher = "Springer New York",
number = "39",
}