Impact of Formal Service Standardization on Service Innovation - A Case Study in Facility Management

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

Original language	English
Title of host publication	Proceedings 14th Annual Standardisation Conference ‘Standardisation and Corporate Intelligence’
Editors	N. Beauvais-Schwartz, F. Bousquet, K. Jakobs
Place of Publication	Aachen
Pages	129-148
Number of pages	20
Publication status	Published - 22 Jun 2009

Research programs

@inproceedings{2adf768e6b724d0586ad9a0250e83796,

title = "Impact of Formal Service Standardization on Service Innovation - A Case Study in Facility Management",

author = "{de Koning}, C and {de Vries}, Henk",

year = "2009",

month = jun,

day = "22",

language = "English",

isbn = "3861307413",

pages = "129--148",

editor = "N. Beauvais-Schwartz and F. Bousquet and K. Jakobs",

booktitle = "Proceedings 14th Annual Standardisation Conference {\textquoteleft}Standardisation and Corporate Intelligence{\textquoteright}",

}

Impact of Formal Service Standardization on Service Innovation - A Case Study in Facility Management. / de Koning, C; de Vries, Henk.
Proceedings 14th Annual Standardisation Conference ‘Standardisation and Corporate Intelligence’. ed. / N. Beauvais-Schwartz; F. Bousquet; K. Jakobs. Aachen, 2009. p. 129-148.

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

TY - GEN

T1 - Impact of Formal Service Standardization on Service Innovation - A Case Study in Facility Management

AU - de Koning, C

AU - de Vries, Henk

PY - 2009/6/22

Y1 - 2009/6/22

M3 - Conference proceeding

SN - 3861307413

SP - 129

EP - 148

BT - Proceedings 14th Annual Standardisation Conference ‘Standardisation and Corporate Intelligence’

A2 - Beauvais-Schwartz, N.

A2 - Bousquet, F.

A2 - Jakobs, K.

CY - Aachen

ER -