Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study

Vincent Homburg

doi:10.1145/3543434.3543453

Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study

Vincent Homburg^*

^*Corresponding author for this work

Public Administration

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

3 Citations (Scopus)

Abstract

The objective of this article is to identify whether trust affects citizens' use of social media to initiate conversations with government on social media platforms. Using a vignette survey, we gathered data from the Canada, Greece, the Netherlands and Paraguay. Multivariate analysis showed that controlling for demographics and individual-level adoption factors, trust in government does not impact citizens' use of social media to initiate conversations about public issues, but trust in social media business and organizational infrastructure is (both in democratic countries as well as in flawed democracies). These results highlight how trust in institutions affect citizens' engagement and digital participation, and identifies conditions under which social media platforms may contribute to a vibrant democracy.

Original language	English
Title of host publication	Proceedings of the 23rd Annual International Conference on Digital Government Research
Subtitle of host publication	Intelligent Technologies, Governments and Citizens, DGO 2022
Editors	Loni Hagen, Mihkel Solvak, Sungsoo Hwang
Publisher	Association for Computing Machinery
Pages	118-128
Number of pages	11
ISBN (Electronic)	9781450397490
DOIs	https://doi.org/10.1145/3543434.3543453
Publication status	Published - 15 Jun 2022
Event	23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022 - Virtual, Online, Korea, Republic of Duration: 15 Jun 2022 → 17 Jun 2022

Publication series

Series	ACM International Conference Proceeding Series

Conference

Conference	23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022
Country/Territory	Korea, Republic of
City	Virtual, Online
Period	15/06/22 → 17/06/22

Bibliographical note

Funding Information:
We are grateful for the comments and suggestions we received from the reviewers and from participants in workshops in which previous versions of this article were presented. This work was supported by European Union’s Horizon 2020 research and innovation program under grant agreement No 857622 “ERA Chair in E-Governance and Digital Public Services—ECePS.”

Publisher Copyright:
© 2022 ACM.

Research programs

ESSB PA

Access to Document

10.1145/3543434.3543453

Cite this

Homburg, V. (2022). Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study. In L. Hagen, M. Solvak, & S. Hwang (Eds.), Proceedings of the 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022 (pp. 118-128). Association for Computing Machinery. https://doi.org/10.1145/3543434.3543453

Homburg, Vincent. / Institutional Trust and Social Media Use in Citizen-State Relations : Results from an international cross country vignette study. Proceedings of the 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022. editor / Loni Hagen ; Mihkel Solvak ; Sungsoo Hwang. Association for Computing Machinery, 2022. pp. 118-128 (ACM International Conference Proceeding Series).

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abstract = "The objective of this article is to identify whether trust affects citizens' use of social media to initiate conversations with government on social media platforms. Using a vignette survey, we gathered data from the Canada, Greece, the Netherlands and Paraguay. Multivariate analysis showed that controlling for demographics and individual-level adoption factors, trust in government does not impact citizens' use of social media to initiate conversations about public issues, but trust in social media business and organizational infrastructure is (both in democratic countries as well as in flawed democracies). These results highlight how trust in institutions affect citizens' engagement and digital participation, and identifies conditions under which social media platforms may contribute to a vibrant democracy.",

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note = "Funding Information: We are grateful for the comments and suggestions we received from the reviewers and from participants in workshops in which previous versions of this article were presented. This work was supported by European Union{\textquoteright}s Horizon 2020 research and innovation program under grant agreement No 857622 “ERA Chair in E-Governance and Digital Public Services—ECePS.” Publisher Copyright: {\textcopyright} 2022 ACM.; 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022 ; Conference date: 15-06-2022 Through 17-06-2022",

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Homburg, V 2022, Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study. in L Hagen, M Solvak & S Hwang (eds), Proceedings of the 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022. Association for Computing Machinery, ACM International Conference Proceeding Series, pp. 118-128, 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022, Virtual, Online, Korea, Republic of, 15/06/22. https://doi.org/10.1145/3543434.3543453

Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study. / Homburg, Vincent.
Proceedings of the 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022. ed. / Loni Hagen; Mihkel Solvak; Sungsoo Hwang. Association for Computing Machinery, 2022. p. 118-128 (ACM International Conference Proceeding Series).

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

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AB - The objective of this article is to identify whether trust affects citizens' use of social media to initiate conversations with government on social media platforms. Using a vignette survey, we gathered data from the Canada, Greece, the Netherlands and Paraguay. Multivariate analysis showed that controlling for demographics and individual-level adoption factors, trust in government does not impact citizens' use of social media to initiate conversations about public issues, but trust in social media business and organizational infrastructure is (both in democratic countries as well as in flawed democracies). These results highlight how trust in institutions affect citizens' engagement and digital participation, and identifies conditions under which social media platforms may contribute to a vibrant democracy.

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Homburg V. Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study. In Hagen L, Solvak M, Hwang S, editors, Proceedings of the 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022. Association for Computing Machinery. 2022. p. 118-128. (ACM International Conference Proceeding Series). doi: 10.1145/3543434.3543453

Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study

Abstract

Publication series

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Bibliographical note

Research programs

Access to Document

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Cite this