The objective of this article is to identify whether trust affects citizens' use of social media to initiate conversations with government on social media platforms. Using a vignette survey, we gathered data from the Canada, Greece, the Netherlands and Paraguay. Multivariate analysis showed that controlling for demographics and individual-level adoption factors, trust in government does not impact citizens' use of social media to initiate conversations about public issues, but trust in social media business and organizational infrastructure is (both in democratic countries as well as in flawed democracies). These results highlight how trust in institutions affect citizens' engagement and digital participation, and identifies conditions under which social media platforms may contribute to a vibrant democracy.
|Title of host publication||Proceedings of the 23rd Annual International Conference on Digital Government Research|
|Subtitle of host publication||Intelligent Technologies, Governments and Citizens, DGO 2022|
|Editors||Loni Hagen, Mihkel Solvak, Sungsoo Hwang|
|Number of pages||11|
|Publication status||Published - 15 Jun 2022|
|Event||23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022 - Virtual, Online, Korea, Republic of|
Duration: 15 Jun 2022 → 17 Jun 2022
|Series||ACM International Conference Proceeding Series|
|Conference||23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022|
|Country/Territory||Korea, Republic of|
|Period||15/06/22 → 17/06/22|
Bibliographical noteFunding Information:
We are grateful for the comments and suggestions we received from the reviewers and from participants in workshops in which previous versions of this article were presented. This work was supported by European Union’s Horizon 2020 research and innovation program under grant agreement No 857622 “ERA Chair in E-Governance and Digital Public Services—ECePS.”
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