| Original language | Undefined/Unknown |
|---|---|
| Pages (from-to) | 318-330 |
| Number of pages | 13 |
| Journal | Managing Service Quality |
| Volume | 11 |
| Issue number | 5 |
| Publication status | Published - 2001 |
Research programs
- EUR ESE 09
Integrated management systems: a model based on a total quality approach
BG (Barry) Dale, GA Wilkinson
Research output: Contribution to journal › Article › Academic
64
Citations
(Scopus)